At Project Salus CIC and Salus Solutions Ltd (“Salus”) we are committed to ensuring that your privacy is protected and respected. As an organisation, Salus is registered with the Information Commissioner’ Office and acts in accordance with the General Data Protection Regulations.
We are both a “data controller” and “data processor” for the purposes of the Data Protection Act 1998 and (from 25 May 2018) the EU General Data Protection Regulation 2016/679 (“Data Protection Law”).
More information about the Information Commissioner’s Office can be found here ico.org.uk
By using our website, social media pages or providing your information to access a service, you consent to our collection and use of the information you provide in the way(s) set out in this policy and relevant Privacy Notice.
Personal information is any information that can be used to identify you. So, for example, if you are referred or request our services, participate in surveys or request information we may collect and process the personal information that you have provided.
The information we collect differs depending upon the reason we are collecting it. Please see the relevant Privacy Notice for detailed information. If you are unclear where to locate this, please get in touch using the contact details at the end of this policy.
We will only ever collect the information we need – including data that will be useful to help improve our services.
Information may include:
We collect this information in connection with specific services, such as referrals for support, training requests, mailing list sign up, feedback, etc. The information is either needed to fulfil your request or to enable us to provide you with an appropriate and personalised service.
You don’t have to disclose any of this information to browse our website. However, if you do choose to withhold requested information, we may not be able to provide you with complete or particular services.
You may give us information about you when you:
You may give us this information when you correspond with us by our website, phone, email or otherwise.
Information we receive from other sources:
We may also obtain personal information about you from other sources, such as if a family member, a friend or an agency worker (such as a GP, Social Worker, Early Help Worker, Teacher or Pastoral Staff) contacts us on your behalf. We may also combine your personal information with other information we collect from third parties.
If you are aged 16 or under, you should usually seek your parent/guardian’s permission before you provide any personal information to us.
We will use the information you to:
We would like to send you information about products and services of ours which may be of interest to you. If you have consented to receive marketing, you may opt out at a later date. You have a right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please contact us at firstname.lastname@example.org.
Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor us of our website and to compile statistical reports on website activity.
You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases some of our website features may not function as a result.
Salus will process personal information in most instances by obtaining your consent. This is the case, for example, where we seek to obtain your consent to receive marketing communications via email, and when you submit a referral to us for support.
If there are any safeguarding concerns, we may process personal information to comply with a court order or legal obligation, or where it is necessary to protect somebody’s vital interests.
There are other lawful reasons that allow us to process your personal information and one of those is called ‘legitimate interests’. This means that the reason that we are processing information is because there is a legitimate interest for Salus to process your information to help us to achieve our vision.
Whenever we process your personal information under the ‘legitimate interest’ lawful basis we make sure that we take into account your rights and interests and will not process your personal information if we feel that there is an imbalance.
Some examples of where we have a legitimate interest to process your personal information are where we contact you about our work via post, use your personal information for data analytics, improving our services or for our legal purposes (for example, dealing with complaints and claims).
The personal information that we collect about will be used mainly by our staff (including volunteers) to ensure that you receive the services that you require.
We will never sell or share your personal information with organisations so that they can contact you for any marketing activities.
We will only share your information if:
We place great importance on the security of all personal data and information. We have security measures in place to protect against the loss, misuse and alteration of personal data under our control.
The personal information that we collect from or about you is usually stored by us on a secure server located in the UK. We may transfer the information to other offices and to other reputable third party organisations as explained above. We may also securely store information in paper files.
On occasion, this information may be transferred to, and stored at, a destination outside the European Economic Area (EEA). By submitting your personal information, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your personal information is treated securely and in accordance with the relevant privacy notice.
We will keep your information only for as long as we need it to provide you with the goods, services or information you have requested, to fulfil our contract with you, to comply with the law, or to ensure we do not communicate with you if you have asked us not to do so. When we no longer need information, we will always dispose of it securely as outlined in our data retention guidance within specific Privacy Notices.
While we cannot ensure or guarantee that loss, misuse or alteration of data will not occur while it is under our control, we use our best efforts to try to prevent this.
You have various rights in respect of the personal information we hold about you – these are set out in more detail below.
If you wish to exercise any of these rights or make a complaint, you can do so by emailing us at email@example.com or writing to us at FAO Data Protection Officer, Salus, Greenacres Barn, Pound Lane, Smeeth, Ashford, Kent TN25 6RJ.
If you would like to make a complaint about how we process your personal data, please contact our Data Protection Officer.
If you are not happy with how your complaint is dealt with, you should contact the Information Commissioner’s Office. Alternatively, you are entitled to make a complaint to the Information Commissioner’s Office without first referring your complaint to us. For further information please see the Information Commissioner’s guidance.