£40,000
Kent
Full and part-time considered
Permanent
08/12/2025
18/12/2025
Purpose of the Role
The Contract Manager will oversee the effective management, performance, and quality assurance of subcontracted providers within the Kent Therapeutic Alliance. The postholder will ensure that subcontractors meet contractual obligations, deliver high-quality therapeutic services, and comply with all operational, safeguarding, and governance requirements. The role is pivotal in supporting seamless mobilisation, delivery, and continuous improvement of services for children, young people, and families across Kent.
This job description does not provide an exhaustive list of duties and may be reviewed in conjunction with the post holder considering service development.
For an informal discussion, please contact Sally Williamson on 07725 595 722 or Peter Heckel on 07725 595 719
1.1 Monitor contract delivery against contractual KPIs, SLAs, and quality standards.
1.2 Lead regular performance reviews, including data analysis, reporting, and action planning.
1.3 Ensure contractors maintain compliance with safeguarding, GDPR, clinical governance, and health & safety requirements.
1.4 Manage contract variations, renewals, extensions, and change control processes.
1.5 Ensure accurate contract documentation and version control.
2.1 Act as the primary point of contact for contractors, fostering positive working relationships.
2.2 Support mobilisation and service start-up, ensuring subcontractors are operationally ready.
2.3 Coordinate communication between internal teams and contracted partners to ensure joined-up service delivery.
2.4 Troubleshoot operational issues and escalate risks appropriately.
3.1 Conduct quality audits and site visits to ensure high standards of therapeutic service delivery.
3.2 Support contractors to develop and implement improvement plans where performance gaps are identified.
3.3 Work with clinical and safeguarding leads to ensure practice standards are met.
4.1 Produce monthly and quarterly performance reports for internal governance and commissioners.
4.2 Ensure contractors submit accurate and timely data.
4.3 Track outcomes and contribute to evaluation and service development.
5.1 Represent the organisation in partnership forums, contract meetings, and commissioner updates.
5.2 Build effective relationships with local authority partners, community organisations, and clinical stakeholders.
Any appointment will be made subject to a satisfactory enhanced Disclosure and Barring Service (DBS) check
This job description is provided to assist the post holder to know their principal duties. It may be amended from time to time in consultation with you without change to the level of responsibilities appropriate to the grading of the post.
Closing Date: Midnight on the 8th December
Interview Date: Thursday 18th December
| ESSENTIAL | DESIRABLE | |
|---|---|---|
| QUALIFICATIONS | Degree-level education or equivalent experience. Evidence of continuous professional development. | Qualification in contract management, project management, or commissioning (e.g., CIPS, PRINCE2, APM). Understanding of therapeutic or clinical service environments. |
| EXPERIENCE, SKILLS AND ABILITIES | Experience managing contractors, suppliers, or commissioned services. Track record of delivering effective performance and contract oversight. Experience working in health, social care, children’s services, or similar regulated environments. Experience using data to drive performance and decision-making. Experience preparing performance reports for senior leaders or commissioners. | Experience of service mobilisation or service transformation projects. Working knowledge of NHS or local authority commissioning frameworks. Familiarity with safeguarding processes and standards. |
| KNOWLEDGE | Strong understanding of contract management principles and performance frameworks. Ability to analyse service data and identify performance trends. Excellent communication and relationship-building skills. Strong organisational skills with the ability to manage competing priorities. Knowledge of safeguarding, governance, and regulatory compliance. Proficiency with digital record systems and MS Office (Excel, PowerPoint, Word). | Knowledge of Salesforce or an alternative Case Management and Reporting System. |
| ATTRIBUTES | Highly organised and proactive. Confident engaging with diverse stakeholders. Outcome-focused with a commitment to service quality. Able to challenge constructively and hold subcontractors to account. Flexible, resilient, and able to work independently. Committed to the values of collaboration and person-centred care. |